RTX 4090 Graphics Card on the Grounds of PCB Fracture, Although There Was No Visible Damage

GIGABYTE rejected the warranty claim for the RTX 4090 graphics card on the grounds of PCB fracture, although there was no visible damage. In the graphics card world, warranty processes can sometimes cause tensions between users and manufacturers. Finally, a user stated that his warranty request for the RTX 4090 graphics card was rejected by GIGABYTE on the grounds of user-induced damage.

The person who posted on the Reddit platform under the username u/Realcraser1 stated that his card, which was under warranty until 2027, stopped working after moving his computer. The user claims that the card looks physically solid and has not received any impacts. After technical inspection, GIGABYTE sent the card back to the user and noted "user-induced damage" and "PCB broken".

However, the user emphasized that he was not provided with any evidence of damage or a clear photo showing the break on the PCB. There are only labels on the card with two red arrows near the gold-tipped ports. The user states that these marks are placed to indicate damage, but neither he nor others can see any cracks or scratches on the PCB.

Although there is a possibility that there may have been damage to the inner layers, the manufacturer's failure to provide any concrete evidence causes reactions. After GIGABYTE rejects the request for replacement or repair, the user plans to send the card to independent repair centers. In this process, the names of platforms such as Gamers Nexus or Northwest Repair stand out.

In the hardware world, rejection of products under warranty continues to cause concern among users, especially for high-end cards. The view that manufacturers should be more transparent in detecting physical damage is frequently expressed in technology communities.