Nuance Raises $50M for AI Model to Humanize Chatbot Conversations

The funding round was led by existing investors, with participation from new backers. The company plans to use the capital to expand its research team and accelerate development of the model, which aims to process both audio and visual cues to improve the flow and empathy of chatbot interactions. Nuance's technology targets customer service applications, where more human-like responses could enhance user satisfaction and reduce friction in automated support.