Train Delays: How to Claim Compensation From Rail Firms

Most rail firms offer partial refunds for delays of 15 minutes or more under the Delay Repay scheme, with half the fare back for a 60-minute delay. However, Grand Central and Eurostar have less generous policies. Eurostar, which runs trains from London to Paris, Brussels and Amsterdam, has a different policy on delays.

The rules are complex and change from one train operator to another. These are the key questions and answers. If you arrive 60 minutes or more later than you should have done, you are entitled to half the fare back (or a quarter, if it's a return ticket).

It doesn't matter what caused the delay, except for Grand Central and Eurostar. Your delay does not have to be very long at all to qualify for at least a modest refund of part of your fare under the Delay Repay scheme.