Former T-mobile Exec Shares Tips for Handling Difficult Coworkers

Katz, who left his role in July and remains a strategic adviser through December 2026, advised setting realistic expectations, defining success for each interaction, building personal connections, and following the golden rule. He emphasized focusing on achieving specific goals, like getting project approval, rather than expecting a warm outcome. Katz also suggested developing a strong internal network and allies across the company to ease workplace challenges. There's going to be people that you run into that, no matter all your best efforts, they're just going to be super difficult, he said.