Japanese Rivals Honda and Toyota to Top a New Reliability and Customer Satisfaction Ranking, According to the Driver Power Survey

The study, based on vehicle owners' experiences, placed Mercedes-Benz first with a satisfaction score of 92.42 percent, ahead of Volvo (91.43 percent) and Mazda (91.26 percent). Honda ranked fourth with 90.31 percent, while Toyota came in fifth with 90 percent. The rest of the top 10 included Suzuki (89.74 percent), Tesla (89.40 percent), Skoda (88.94 percent), Vauxhall (88.67 percent) and Peugeot (88.63 percent).

The results highlight a notable shift in the automotive market, where Japanese brands have long been associated with reliability, as a German marque now leads the field in user satisfaction and dependability. The findings are likely to influence buyers who weigh reliability and user experience when choosing a new vehicle. The survey's outcome underscores the growing importance of customer feedback in shaping brand perceptions in the auto industry.

The full list of the top 10 most reliable car brands, as ranked by Driver Power, is as follows: 1.

• Mercedes-Benz92.42 percent; 2
• Volvo91.43 percent; 3
• Mazda91.26 percent; 4
• Honda90.31 percent; 5
• Toyota90 percent; 6
• Suzuki89.74 percent; 7
• Tesla89.40 percent; 8
• Skoda88.94 percent; 9
• Vauxhall88.67 percent; 10
• Peugeot88.63 percent

The data was compiled from owner surveys conducted by Driver Power.