The Offering Will Include a Fresh Issue of Roughly ₹600 Crore, With the Remainder Via an Offer for Sale

Fusion CX Co-Founder, Managing Director and CEO Pankaj Dhanuka said the company is targeting a September-October launch for its ₹1,000-crore initial public offering, contingent on market conditions. The offering will include a fresh issue of roughly ₹600 crore, with the remainder via an offer for sale. According to an addendum to its Draft Red Herring Prospectus filed with SEBI, the Kolkata-based firm posted a 128.3% year-on-year jump in net profit to ₹170 crore for FY26, with revenue from operations at ₹1,818 crore, up 36.8% y-o-y, and EBITDA rising 66.8% to ₹330 crore.

Dhanuka noted a compound annual growth rate of about 35% in top line from FY24 to FY26, expecting this to continue for two to three years, alongside 50-60% growth in EBITDA and profitability. Around 85% of revenue comes from the US and Canada, 11% from domestic operations, and 3% from the UK and Europe. Since starting in 2004, Fusion CX began investing in AI about five years ago, later creating a dedicated AI arm, Omind. The company operates 30 locations across 15 countries with roughly 17,000 employees.