Seoul Introduced A QR Complaint System Partly Because Foreign Passengers Were Repeatedly Reporting Unfair Taxi Fares.

South Korea's tourism boom is colliding with a record surge in tourist complaints, as hotels, taxis, overcharging and service problems tarnish the country's global reputation. Accommodation produced the largest number of formal complaints, with 500 cases involving issues such as unilateral reservation cancellations and excessive cancellation penalties.

Busan, which received about 110,000 visitors for BTS world tour concerts in June, accumulated 594 tourism complaints during the first seven months of 2026, compared with 239 during all of the previous