That Misfits Market Has Taken Over Fulfillment For Both Brands

Customers of two popular meal kit services, Marley Spoon and Blue Apron, are reporting missing ingredients and poor customer service following a rocky fulfillment transition. Marley Spoon, backed by Martha Stewart, has faced weeks of issues after its former food supplier, FreshRealm, filed for bankruptcy in April. that Misfits Market has taken over fulfillment for both brands.

Sylvia Turcotte, a Marley Spoon customer for over six years, told CNET that issues began in July with melted ice, warm protein, and questionable produce. In August, a box that should have contained 27 ingredients was missing 21 of them. "Needless to say, I did not cook Marley [Spoon] that week, Turcotte said.

"What I do not understand is why the powers that be have not suspended the meal plan until they get their logistics straightened out. Instead, they are ruining their brand. Other customers reported receiving boxes missing protein and getting no response from customer service when inquiring about damaged or incomplete orders.

Misfits Market spokesperson Ken Shuman previously said the company has "compressed what's typically a 10- [to] 12-month transition into under 10 weeks, and "an operational transition at that speed has real challenges, and the biggest one has been inventory. Marley Spoon has offered customers credit toward their next order when problems occur. A spokesperson told CNET that customers are encouraged to contact the Customer Care team through the Help Center, and that the team will review individual circumstances and determine the appropriate resolution, including a refund.

However, CNET's own inquiry about a refund instead of credit went unanswered on two occasions. Marley Spoon previously shared a statement saying, "We take this very seriously and are working around the clock to ensure our customers receive their boxes on time, with the correct, high-quality ingredients they expect from Marley Spoon. Stewart remains affiliated with the brand, with select recipes featured weekly, though her team confirmed that "delivery and fulfillment operations are managed independently.

While some loyal customers want to help the brand weather the storm, others have canceled their subscriptions entirely, losing any accrued credits. "I love Marley Spoon, Turcotte said. "I hope they can solve their issues.

Blue Apron has faced similar problems. In a previous statement, the company said it is "temporarily focusing our menu on what we're confident we can deliver, adding quality checks before boxes ship, and making progress with our partners to fix what's broken. On social media, customers echoed complaints about a lack of response from customer service.

One commenter wrote, "I've been a customer since 2012. [Blue Apron] has taught me how to cook, and I love it dearly. But these last two weeks have been challenging. received a box of condiments, a bag of spinach, a card for a steak recipe (I'm a vegetarian) but no steak and not one complete recipe to cook.

Blue Apron responded, saying it would reach out via direct message to handle the situation. This article is for educational and informational purposes only and is not intended as health or medical advice.